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Credits or Refunds for Classes:

 

 

I do not offer make-ups for missed classes with less than 24 hours’ notice unless I cancel a class.  Make-up classes should be taken within the current term.  Special circumstances may prohibit the immediate rescheduling of a missed class and therefore make-ups will be considered on a case-by-case basis.  A cash/bank transfer refund will only be permitted if the participant backs out of the term before it starts or has a situation in which s/he cannot come back to classes for the unforeseeable future.

Returns and Exchanges on Retail Items:

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

We only replace items if they do not fit, or are defective or damaged. If you need to exchange it for the same item, send me an email,  Michelle@fluidfitness.bm to organize.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

 

Shipping returns

To return your product, you should email your intent to return your product to Michelle@fluidfitness.bm

Need help?

Contact me, Michelle@fluidfitness.bm for questions related to credits, refunds and returns.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We also do not accept products that are intimate or sanitary goods.

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at Michelle@fluidfitness.bm

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they do not fit, or are defective or damaged. If you need to exchange it for the same item, send me an email,  Michelle@fluidfitness.bm to organize.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

 

Shipping returns

To return your product, you should email your intent to return your product to Michelle@fluidfitness.bm

Need help?

Contact me, Michelle@fluidfitness.bm for questions related to credits, refunds and returns.

 

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